Shipping and Delivery Policy - Joo Computers

1. Shipping Methods and Timelines

We offer the following delivery options:

• Within CBD: Delivery within 1 hour
• All over the country: Delivery within 24 hours to 2 days

2. Order Processing Time

Orders are processed promptly upon payment verification. You will receive a confirmation message with tracking information once your order has been dispatched.

3. Shipping Costs

Shipping costs are calculated based on the delivery location and method selected. Please contact us for specific shipping cost information.

4. Shipping Restrictions

We currently ship to addresses within Kenya. We deliver to both residential and business addresses.

5. Delivery Issues

If you have not received your order within the specified timeframe, please contact our customer service team. We are not liable for delays caused by unforeseen circumstances.

6. Order Tracking

You can track your order by contacting our customer service team.

7. Damaged or Lost Packages

In the event of a lost or damaged package, please contact us immediately. We will work to resolve the issue as quickly as possible.

8. Returns and Refunds

For information on returns and refunds, please refer to our Returns Policy or contact our customer service team.

9. Contact Information

For any further inquiries regarding shipping and delivery, please contact our customer service team at 0717183590.